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Title
Text copied to clipboard!112 Operator
Description
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We are looking for a dedicated 112 Operator to manage emergency calls and coordinate appropriate response teams efficiently. The 112 Operator serves as a critical link between the public and emergency services, ensuring that urgent situations are addressed promptly and effectively. This role requires excellent communication skills, the ability to remain calm under pressure, and a strong sense of responsibility. The operator will receive emergency calls, gather essential information, dispatch emergency personnel such as police, fire, or medical teams, and provide guidance to callers until help arrives. Attention to detail and quick decision-making are vital to save lives and protect property. The ideal candidate will have experience in emergency response environments, proficiency with communication technology, and a compassionate approach to assisting individuals in crisis. This position plays a vital role in public safety and requires commitment to continuous training and adherence to protocols.
Responsibilities
Text copied to clipboard!- Answer emergency calls promptly and professionally.
- Gather accurate information about the emergency situation.
- Dispatch appropriate emergency services based on the nature of the call.
- Provide instructions and reassurance to callers until help arrives.
- Maintain detailed records of calls and actions taken.
- Coordinate with multiple agencies during large-scale emergencies.
- Operate communication and dispatch equipment effectively.
- Stay updated on emergency response protocols and procedures.
- Handle multiple calls simultaneously during peak times.
- Ensure confidentiality and data protection of sensitive information.
Requirements
Text copied to clipboard!- High school diploma or equivalent; further education preferred.
- Previous experience in emergency dispatch or related field is an advantage.
- Excellent verbal communication and listening skills.
- Ability to remain calm and make decisions under pressure.
- Proficiency with computer systems and communication technology.
- Strong multitasking and organizational abilities.
- Knowledge of local geography and emergency resources.
- Availability to work in shifts, including nights and weekends.
- Ability to handle stressful situations with empathy and professionalism.
- Certification in emergency dispatch or related training is a plus.
Potential interview questions
Text copied to clipboard!- How do you handle stressful and high-pressure situations?
- Can you describe your experience with emergency communication systems?
- What steps do you take to ensure accurate information gathering?
- How do you prioritize multiple emergency calls?
- Describe a time when you had to coordinate with multiple agencies.
- What motivates you to work in emergency services?
